My Heart Goes Out For...

So it's been all over the news that Malaysian Air has reported that flight 370 has crashed in the Indian Ocean with no survivors... 
I don't know about you guys but we've been a little obsessed over this whole missing plane incident. I mean, how the hell does a giant aircraft go missing???? Poor Tbone has been in awe that this even happened. 
Of course the whole thing seemed a little wonky from the beginning as if it were taken over by someone... but we may not ever know. 
I cannot imagine what the family members must be feeling right now. The news has been showing people having to be taken away by stretcher because they are so overcome with grief... I am sure they wanted to believe that their loved ones had landed safely somewhere and maybe there was hope to get them back. 
Now the news is making a big deal about how Malaysian Air alerted the loved ones about the updates... 
This update was sent via text..
"Malaysia Airlines deeply regrets that we have to assume beyond a reasonable doubt that MH370 has been lost and that none of those on board survived. As you will hear in the next hour from Malaysia's Prime Minister, we must now accept all evidence suggests the plane went down in the Southern Indian Ocean."
My first impression was, "Holy Hell, how could they be so insensitive to send these poor people a text?"  but then I thought, "okay if the airlines took the time to call each family member... by the last group to be alerted, the first people would have already let everyone they know, know... so the last people would probably hear via news, online (we all know how fast news spreads), etc... and then we would all be horrified that they had to hear it from someone other than the airlines... It's not like all these family members were in one common place... they were all over the world... Text was probably the idea that made most sense even though it seems horribly insensitive. 
The whole situation is just so awful and my heart goes out to the families and loved ones. Even though they have been told their family members didn't survive... they still have no idea what happened and what their loved one went through prior to the crash. 
What is your opinion on the whole thing? I'm interested to know everyone's thoughts.